Draft — not yet reviewed by a lawyer. This document was drafted to cover standard SaaS + telephony terms as a starting point. Have a licensed attorney in your jurisdiction (Quebec/Canada, and any US states you sell into) review and finalize this before relying on it commercially.

Terms of Service

Last updated: July 2, 2026

These Terms of Service ("Terms") govern your access to and use of Vendira.ai ("Vendira," "we," "us"), including our website, dashboard, AI voice agent, SMS messaging, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms.

1. The Service

Vendira provides an AI-powered phone answering and business communication platform, including AI voice agents, call routing, SMS messaging, a customer relationship management (CRM) module, appointment scheduling, invoicing, and related tools. The Service relies on third-party infrastructure providers (including but not limited to Twilio, Inc. for telephony/SMS, ElevenLabs for voice AI, Stripe, Inc. for payments, and our cloud hosting providers). We are not responsible for outages or failures originating at these third-party providers, though we will make reasonable efforts to notify you of known service disruptions.

2. Accounts and eligibility

You must be at least 18 years old and have authority to bind the business you represent to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

3. Your responsibilities — telephony and messaging compliance

You are the party legally responsible for how your Vendira account contacts your customers, including compliance with:

The U.S. Telephone Consumer Protection Act (TCPA) and related FCC regulations, if you contact recipients in the United States.
Canada's Anti-Spam Legislation (CASL), if you contact recipients in Canada — including obtaining express or implied consent before sending commercial electronic messages, and honoring unsubscribe requests within 10 business days.
Any other applicable telemarketing, do-not-call, or messaging law in the jurisdictions you operate in.

You represent and warrant that you have obtained all necessary consent from every phone number and contact you add to Vendira — whether via manual entry, CRM import, bulk SMS campaigns, or any other feature — before contacting them. You will not use the Service to send unsolicited bulk messages, and you will honor STOP/opt-out requests immediately. Vendira enforces opt-out suppression at the platform level (see Section 4), but this does not relieve you of your own legal obligations as the sender of record.

You are responsible for ensuring your AI voice agent's greeting discloses, where required by law, that the caller is speaking with an automated/AI system. Some jurisdictions require this disclosure; it is your responsibility to know and follow the rules that apply to where your callers are located.

4. Opt-out handling

Vendira automatically processes STOP, UNSUBSCRIBE, CANCEL, QUIT, and END keywords received via SMS as an opt-out request, and will not send further messages to that number through your account or any other Vendira account sharing the same sending number, until the recipient opts back in by texting START. This is a platform-level safety net, not a substitute for your own consent practices.

5. Prohibited uses

Sending unsolicited marketing messages without consent
Harassment, fraud, phishing, or impersonation
Recording calls without required consent/disclosure where applicable
Reverse-engineering, reselling API access, or circumventing usage limits
Using the Service to violate any applicable law

6. Fees, billing, and usage limits

Subscription fees are billed in advance on a recurring basis via Stripe. Plans include a set allowance of call minutes and SMS messages per billing period; usage beyond your plan's allowance is billed as overage at the rate published on your billing page. We may suspend or downgrade Service access for non-payment. Fees are non-refundable except as required by law or as we expressly agree in writing.

7. Data and privacy

Our collection and use of personal information is governed by our Privacy Policy. If you are a business using Vendira to process your own customers' personal information, see our Data Processing Agreement for the terms under which we process that data on your behalf.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED RESPONSES WILL ALWAYS BE ACCURATE. YOU ARE RESPONSIBLE FOR REVIEWING AI AGENT BEHAVIOR AND CONTENT FOR YOUR BUSINESS BEFORE RELYING ON IT.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENDIRA'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICE WILL NOT EXCEED THE FEES YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST REVENUE OR LOST CUSTOMERS.

10. Indemnification

You agree to indemnify and hold Vendira harmless from claims arising from your use of the Service in violation of these Terms or applicable law, including claims related to your messaging or calling practices.

11. Termination

Either party may terminate at any time. We may suspend or terminate your account immediately for violation of these Terms, illegal use, or non-payment.

12. Governing law

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. [Confirm venue/arbitration clause with your lawyer.]

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via the dashboard or email. Continued use after changes take effect constitutes acceptance.

14. Contact

Questions about these Terms: support@vendira.ai [confirm real contact].